Implementation

A fully planned implementation process starts you off right.

Experienced implementation consultants will lead you through the process. Most members of this specialized team were inspired to train as Customer Experience Specialists after working for 15 years or more in homecare and hospice, so you know they understand your business and its unique challenges.

Based on our best practices, the process consists of six phases: Pre-Implementation Planning, System Set-up, System Validation, Training, Go Live and Support Follow-up.

Throughout implementation, your team of specialists proactively works to gauge how well your employees are learning and adapting, identifying areas that may need clarification or even additional instruction once the implementation is complete.